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Waveney River Centre

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Waveney River Centre is the Broads' multi-award winning Holiday Park & Marina, set in the beautiful surroundings of South Norfolk's Waveney Valley, with stunning south and west facing views across marshes and river. The Park is a wildlife haven, where you can spend hours watching birds, insects and other wildlife from the peace & quiet of your holiday lodge, or venture further along the river by day cruiser or canoe.

The Park features a family-friendly pub, indoor heated swimming pool & café, children's play areas, large convenience store, launderette and information centre.

Our touring & camping area is small and family-oriented, with room for 14 touring caravans, 35 tents and 6 Pods. It occupies an idyllic south-facing location overlooking the marina and river, with leisure centre, showers, toilets & wash up area all immediately adjacent.

New for 2013/14 are our fabulous Escape Pods - our own version of the popular Camping Pod concept, featuring double bed, 2 single beds, heating, double glazing, TV, power point and plenty of storage space.

Use of the showers and toilets are included in the price of your pitch, and there are no extra person charges. There is also a launderette, with commercial grade coin-operated washing machines, tumble dryers & iron.

Our individual wet rooms feature shower, basin, WC, hairdryer and underfloor heating. Now you've no reason to stay tucked up in your sleeping bag - your bathroom awaits!

Our refurbished pool is open year round, and the adjacent café is open April to October and weekends in winter.

In 2012 we refurbished our WC block, wash up facilities and completely re-invented the campsite with larger, level, clearly defined pitches - all with electric hookup.

Waveney River Centre was judged Best Broads Holiday Experience in the 2012 EDP Norfolk Tourism Awards and was a triple winner in 2010 - for Customer Care, Best Holiday Park and Best Broads Holiday Experience. We've received David Bellamy's Gold Conservation accolade for the past 5 years.

Open from 1 Jan to 31 Dec

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Gold David Bellamy Conservation Award

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.


1. Your contract
Your contract is with Waveney River Centre (2003) Ltd (referred to in these conditions as 'WRC'). Any contract to hire a property at WRC incorporates conditions below and is between WRC and you as the hirer. The contract does not take effect until WRC despatch written confirmation of your booking to you. The contract is made in England and is governed in all aspects by English Law.

2. Booking
All correspondence will be sent to the address on the booking form. WRC may refuse to accept a booking at its discretion and will not accept any booking made by a person less than 18 years old.

3. Payments
You must pay a non-refundable booking deposit of £5 per pitch per night. It will only be refunded if your booking is not confirmed. The balance (of your holiday price) must be received by the company no later than 56 days before the holiday start date. If booking within 14 days of the start date, payment must be made by debit or credit card. If final payment is not received as required, the company may cancel the booking and apply charges (see para 5(ii)). The company may recover the cost of any bank charges or other costs incurred in handling dishonoured cheques, direct bank payments and foreign currencies. When making payments by credit (but not debit) cards, the company reserves the right to levy a surcharge of 1.5% on each payment.

4. Pitch Fees
All pitch fees are inclusive of VAT and are quoted in £ sterling per pitch, equipped as described unless otherwise stated. As soon as the booking is confirmed by WRC the pitch fees are guaranteed unless there is a change in the rate of VAT.

5. Changes / Cancellations
(i) Changes.
If you want to change your booking once your confirmation has been issued, an administration fee of £15 will be payable to WRC.

(ii) Cancellation.
If you have to cancel your booking, you must telephone the company as soon as possible and then confirm in writing, supplying documentary evidence, including medical certificates where appropriate to support your claims. The day the company receives your telephone notification of cancellation is the date on which your booking is cancelled.

Depending on your reason for cancellation, you may receive a refund of all monies you have paid, after deducting a cancellation administration fee of £35 per week or per part week per booking.

To qualify for a refund your reason for cancellation must be one of the following, must apply to a member of your party, and with the exception of pregnancy must have occurred after you booked your holiday and must prevent you from taking your holiday.

Qualifying reasons: Death, illness, bodily injury, pregnancy or childbirth; jury service or witness call; redundancy of any member of the party or their spouse; cancellation of arranged leave in respect of a member of HM Forces or police; unexpected occupational posting within six weeks of the commencement date of the holiday or involving an occupational transfer in excess of 50 miles; fire, storm, flood, subsidence or malicious damage rendering the home uninhabitable; police requiring presence following a burglary or other incident at home or place of business; death, serious injury or serious illness of any member of your immediate family, fiance(e), close business associate, partner or co-director.

If the reason for cancellation does not qualify for a refund as set out above eg. dis-inclination to travel, leave cancelled by employer (other than HM Forces or the Police) etc, a cancellation charge will be payable, based on the number of days before the arrival date that we receive notification of your cancellation as shown in the following table.

No of days before arrival date that cancellation notification is received Charge payable to the company
More than 56 days Initial payment
29-56 days 50% of costs or initial payment (inc any balance of deposit due, whichever is greater)
15 - 28 days 75% of cost
1-14 days 90% of cost
On arrival date or later Total cost

If any payment due in relation to your booking is not paid by the appropriate date, then the company is entitled to assume that you wish to cancel your booking. In this case, the company will be entitled to keep all deposits paid or due at that date.

If you have to curtail your holiday for any reason WRC cannot refund any monies already paid.

6. Arrival and departure
You can arrive at your pitch after 12 noon on the arrival date of your holiday and you must vacate your pitch by 11am on the last day. WRC reserve the right to delay this take over time in order to maintain our standards. If you arrive early, you are welcome to visit the Waveney Inn or leisure centre prior to setting up.

If your arrival will be delayed beyond 5.30pm you must contact WRC so that alternative arrangements can be made. If you fail to arrive by noon on the day after the arrival date and you do not advise WRC your booking may be treated as having been cancelled by you. No refund of any monies paid by you will be made in this situation.

7. Elsan disposal
This will only be available for the disposal of formaldehyde-free chemicals. This includes Elsan Green, formaldehyde-free Blue, Odorlos and other products - if you are in any doubt please check before arriving as we will not permit the disposal of formaldehyde-based chemicals. This is to protect our sewage treatment plant and to encourage you to use more environmentally sustainable products.

8. Your pitch
Touring pitches must be kept in a clean and tidy condition. You are responsible for making good any breakages or other damage caused during your occupation of the pitch.

Electric hook-up points may be located up to 25m from serviced pitches and it is your responsibility to supply a lead of sufficient length. Standard 25m hook-up leads are usually available for sale in our shop.

9. Your personal possessions
All users of the park are responsible for the safekeeping of any personal possessions or other physical property which they bring onto the Park and are required, at all times when they are on the Park, to exercise due care and attention to protect their own personal safety and wellbeing.

10. Pets
A maximum of two dogs will be allowed per pitch (charges apply). They must be on a lead at all times and not be left unattended. Owners are requested to clear up after their dog and use the bins provided. Offenders can be asked to leave the park.

11. Ball Games
Ball games are not permitted near any buildings, pitches or boats.

12. Vehicles
5 mph speed limit must be adhered to at all times. Be aware of children playing near or on roadways.

Please control wheel spin and avoid damage to the grass especially with front wheel drive vehicles.

Only one vehicle will be permitted on each pitch, extra cars/boats will be charged at £5 per night and must be parked on designated areas. No commercial vehicles will be permitted on the park including panel vans, transits or similar without prior permission.

13. Barbecues
Barbecues are permitted but must be placed on a hard standing base and not on the grass.

14. Peace and quiet
WRC is a family-oriented site and may at its absolute discretion refuse to hand over a pitch or teminate a holiday where in the opinion of WRC a person or group is likely to cause damage, distress or annoyance to other persons or property. In such event WRC will be under no obligation to refund, compensate or indemnify you.

To ensure the quiet enjoyment of the park at night, parents and guardians are requested to ensure that those under the age of 18 are back in their accommodation by 10 pm. The use of generators is not permitted.

15. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have a cause for complaint WRC is anxious that remedial action is taken as soon as possible. It is essential that you contact WRC immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless WRC is promptly notified. Please help WRC to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this may otherwise have been appropriate.

16. Your rights
Your statutory rights are not affected by anything contained within these conditions.

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