Admission

Arrivals and departures

Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday

Dogs

Dogs are prohibited from main facilities and amenities.
Dogs must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.
Your dog must be tattooed or microchipped.

General

Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
Quiet hours must be respected between 10 p.m. and 8 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Occupancy

Pitches

You must follow the management directives when pitching your tent/unit and related equipment.

Reception

If reception is closed on arrival: please contact the number provided on your booking confirmation.

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Open fires are prohibited.
Swimming in the lake is not allowed.

Vehicles

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
Continental touring caravans (caravans built with the passenger door on the right-hand side) are not permitted.
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors

Additional terms

Electricity is metered on site at 0.34p per kWh and must be paid at check-out.

Drones are not permitted to be used on site, as this disturbs the wildlife and other guests.