Admission

Admission is only permitted after registering at reception.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Dogs

Dogs are not allowed if you are staying in the accommodation units.

Extras

Facilities/activities including washing machine, tumble dryer, iron are subject to extra charges payable on arrival.
Motorbike(s) can be brought instead of the car(s) included.

General

Bookings are nominative and non-transferable.
Bookings must not be for more than 14 consecutive nights.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 10 p.m. and 8 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Hired accommodation

Hired accommodation: £10.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.

Occupancy

No hen/stag parties permitted via Pitchup.com.

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Open fires are prohibited.

Taxes

This area is not subject to city tax.

Vehicles

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No vehicle movement between 10 p.m. and 8 a.m..
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors

Visitors’ cars are not permitted on site.
Visitors must leave the premises by 12 a.m..
Visitors must register at reception and pay their fee.

Additional terms

The campsite is within the low-emission zone (LEZ) where access fees may apply. UK-registered touring vehicles must register at www.tfl.gov.uk/roadusers/lez/default.aspx, whilst non-UK touring vehicles must use www.epcplc.com.