Admission

Admission is only permitted after registering at reception.
At least one of the party members must be aged 21 or over.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
The site will send you further check-in information 2 day(s) before your arrival.
Units will be allocated on arrival.

Changes to your holiday

Modifications are subject to a £20.00 fee.

Dogs

Dogs must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Extras

All customers: access to the swimming pool is not included in the rate and is charged £4.50 per adult and £3.50 per child per session.
Entertainment passes are included in the rate.
Facilities/activities including coarse fishing, gym, some on site activities are subject to extra charges payable on arrival.

General

Bookings are nominative and non-transferable.
Bookings must not be for more than 21 consecutive nights.
Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
Entertainment and activities are available between 01/04 and 28/10.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 10 p.m. and 7:30 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The bar is open between 01/01 and 31/12.
The fishing lakes are stocked with carp, roach, and tench.
The games room is open between 01/01 and 31/12.
The grocery shop is open between 02/01 and 31/12.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The restaurant is open between 01/01 and 31/12.
The sauna (and/or hammam) is open between 01/01 and 31/12.
The wellness centre is open between 01/01 and 31/12.
This site does have a catch-and-return fishing policy in place.
You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Occupancy

Bookings must not consist of more than 2 different households.
Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
Group bookings of 3 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.
Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches

A cable measuring at least 10 metres is needed for the electric hook-ups.
Minimum spacing of 5 metres between pitches.
Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.
Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
You must follow the management directives when pitching your tent/unit and related equipment.

Pool

Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.
The indoor swimming pool is open between 01/01 and 31/12.
The outdoor swimming pool is open between 27/05 and 16/09 (subject to weather conditions).

Reception

If reception is closed on arrival: please contact the number provided on your booking confirmation.
Reception is open from 9 a.m. to 6 p.m. between 01/09 and 20/07.
Reception is open from 9 a.m. to 8 p.m. between 21/07 and 31/08.

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.
Open fires are prohibited.
Please do not touch or feed the animals.
Swimming in the lake is not allowed.

Vehicles

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
Continental touring caravans (caravans built with the passenger door on the right-hand side) are not permitted.
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
Units longer than 10 metres are not allowed.

Visitors

Visitors’ cars are not permitted on site.
Visitors must register at reception and pay their fee.

Additional terms

Ashburn Springs Leisure Complex and Amelia's Pantry bar and restaurant will be open all year except for Christmas Day and Boxing Day. Warren Retreat offers evening entertainment during February half-term and from Easter through October.

Electricity is metered on site at £0.30 per kWh and must be paid onsite using a pre-paid topup card.