Admission

Admission is only permitted after registering at reception.
All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
At least one of the party members must be aged 21 or over.
Guests under the age of 18 are not allowed on site.

Arrivals and departures

If the reception is closed on arrival, please check in at the Main House (Beech Tree Farm).
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday

Dogs

A valid vaccination certificate must accompany your dog.
Dogs must be kept on leads and supervised at all times.
Guide dogs are allowed on site free of charge.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
Your dog must be tattooed or microchipped.

Extras

Facilities/activities including fishing are subject to extra charges payable on arrival.
Motorbike(s) can be brought instead of the car(s) included.

General

Bookings are nominative and non-transferable.
Bookings for Tents must not be for more than 5 consecutive nights.
Bookings must not be for more than 28 consecutive nights.
Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Public areas are non-smoking.
Quiet hours must be respected between 11 p.m. and 7 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The site is not liable for any refund in the event of force majeure.
You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Hired accommodation

No naked flames are allowed inside the hired accommodation units.
Your unit must be left clean and tidy; a fine of £50.00 will be charged for unclean units upon departure.

Occupancy

Group bookings of 6 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.

Pitches

A cable measuring at least 10 metres is needed for the electric hook-ups.
Minimum spacing of 5 metres between pitches.
Pitches: a £30.00 deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.
Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.
Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
You must follow the management directives when pitching your tent/unit and related equipment.

Reception

If reception is closed on arrival: please contact the number provided on your booking confirmation.
Reception is unmanned after 7 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Firepits are permitted but must be raised off the ground and attended by an adult at all times.
Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.
Open fires are prohibited.
Please do not touch or feed the animals.
Swimming in the lake is not allowed.

Vehicles

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
The charging of electric vehicles is not permitted on site.

Visitors