Misrepresented by Pitch-up rating of 4.5 which seriously over-rates it. Our impression was that there was a lack of understanding of the basic and fundamental requirements of a campsite such as a welcome pack and clean, tidy, and well maintained facilities. We couldn't contact warden by phone on arrival and were transferred to an answer machine. Poor management communication was evident as the warden seemed initially unaware of our booking which had been made and confirmed through Pitch-up more than a month in advance. The Pitches were reasonably sized, but poorly maintained due to apparently broken down tractor. The grass hadn't been cut for some time. The washroom and toilet facilities were not well maintained or stocked. Toilet paper was only available at only one of the toilets; no soap (a single empty soap dispenser at one of the basins); the showers had not been recently cleaned (dried leaves, dust and cobwebs in evidence, woodwork needed stripping and repainting). Although a cleaning roster was posted, there was little evidence that it was being adhered to - a point also raised by previous client last year! I had to search for a cleaning squeegy to wash and wipe the shower down before and after use as requested. My wife refused to use the facilities. The electricity and water hook-ups were poorly maintained, with broken and missing cover panels rendering electrical safety RCDs open to the elements - an accident waiting to happen, given their proximity to the water taps located below them. Given the lack of information and general maintenance, we didn't feel inclined to try the on-site restaurant, so can't comment on it.
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