Hi, We really wish that you had spoken to us as when people check out we always ask if everything was alright, and address any concerns that they might have. We regularly check the toilets, and replace toilet roll, soap etc, sometimes the bottled soap 'wanders off' with people and as soon as we are alerted to that we replace it. Toilet paper likewise is checked daily, but obviously at some point runs out and we do try to keep on top of that, but alerting us to the fact would have given you an instant remedy to your percieved issue.
We most certainly do NOT claim that the pub toilets are accessible 24/7, the shower is, but the toilets are not, that's made clear to people. The festival toilet is only necessary overnight and it is NOT dirty, in fact it is pumped out weekly and cleaned every day. We have indeed only taken over recently and as with everything some things are a work in progress. So far however in the 6 months we have been here, we have replaced all of the electric points with brand new ones, re surfaced the hardstanding pitches and some of the tracks, (more to be resurfaced as you could see by the aggregate on site), painted the whole pub inside and out, refloored the restaurant, re fitted the kitchen, replaced the beer garden benches, brought the beer garden and fields under control, removed an enormous quantity of rubbish left by the previous tenants and generally afforded it quite a lot of tender love and care actually. We routinely get 10/10 - 8/10 unless it's a spurious review, but more than anything I really wish you had spoken to us if you were unhappy about spending £20 per night on unlimited space with up to 6 guests staying, mains shower which is free and live music as well as a restaurant which opens for breakfast, lunch and dinner on site. I am at a slight loss as to what anyone could want for, in your case £10 each. In any event, if you were unhappy we are deeply sorry, if somewhat surprised as you did not express that during your stay. Many thanks.

We will address your review point by point. We are by a main road, this is easily checked when looking at a map,it is at an intersection of 2 A roads, it's convenient and not loud or noisy in most people's opinion. Our location is not a secret.
'It's very wet and muddy'- It is January. It is Herefordshire. You were camping in a field after a considerable series of storms and rains.Without trying to be too harsh on your ability to grasp this- why are you surprised that a field is wet and muddy after it rains? We unsurprisingly have no control over the weather. We wish we did.
The food is always spectacular, we have very experienced and dilligent Chef and everyone who eats here is always food checked, that is we always ask after a few moments if everything is alright. That is the time to raise anything amiss not by review a few days later. We also interestingly can't find any record of you having eaten with us, perhaps you would like to supply us with your receipt telling us when and what you ate? We pride ourselves on our customer service and food, and feel that this review is spurious and not a reflection of our business whatsoever.