Top location with great facilities but not ideal for caravans.
Dan W.
Confirmada
- Parcel·la de gespa amb electricitat per a caravanes
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: The site is in an idyllic location both easily accessible off the fast main road, but also far enough away from it to feel isolated and close to nature. The views from the pitches are entirely of countryside with the houses of Westward Ho and surrounding villages in the distance. The toilet/shower block is well maintained and has plenty of toilets and showers as well as facilities to wash up. The site is in very easy reach of Westward Ho, Bideford, and a wide range of other attractions.
No em va agradar: We very much got the feeling that the activity centre was a much bigger priority than the camping side of the business. On arrival cars had been allowed to park so close to the entrance to the road to the campsite that it was not possible to get our caravan down leading to a frustrating 15-20 minute wait for the staff (who were very helpful) to find the owner and move the car. Access to the site is down a very steep and pot holed gravel track that wasn't ideal for towing at all, and on arrival to the pitches we found that the pitch we'd originally been allocated (flat and electric) had been filled with a tent, and that we'd been reallocated a pitch that was down a steep slope so unsuitable for putting a caravan on. Staff were helpful in sorting out our issues, but it felt that a small amount of organisation would have prevented both of the issues that made our arrival stressful. There was a small shop on site but it felt geared towards day guests doing activities. For caravans the pitches quite sloped, the chemical waste was a dedicated toilet with no tap (so hard to clean without splashing!). There was also no dedicated grey water waste. The site felt well suited for tents but not caravans.
- Barracots (apte per a famílies, banys privats, lliteres)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: The adventure games
The location 7 minutes from the see, and the river.No em va agradar: The accommodation , the room was dirty.
Hello,
Thank you for your review.
Kind regards
Best camp I have been to in a while. Kids age 10 and 13. Great
Nina T.Confirmada
- Parcel·la de gespa sense electricitat per a tenda de campanya
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Absolutely loved staying at Ultimate Adventure Camp. Bathrooms,showers, and all facilities are clean , great hot shower, plenty of toilets that always have toilet paper, love to see the geese 🪿.great walks and so close to everything.
No em va agradar: –
Hello,
Thank you for your amazing review, very much appreciated! we hope to see you again soon.
Kind regards
Such a lovely site clean facilities …
Clare R.Confirmada
- Parcel·la de gespa amb electricitat per a tenda de campanya (gran)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Such a lovely site clean facilities which was nice spacious pitches and lots of space for the kids to play
No em va agradar: Price of the activity’s not that we had time to do any but if cheaper we might of made time
Hello,
Thank you for your lovely review.
Our prices are inline with local amenities and pricing expectations. However, I hope that you had been made aware of the discounts for accommodation and camping guests. Next time you visit, we can make sure that you get to do some activities.
Kind regards
- Parcel·la de gespa sense electricitat per a tenda de campanya
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Cracking spot plenty of drinking water spots , excellent facilities all spotless and nice warm showers too
No em va agradar: –
Thank you so much for this 10/10 review! We are so pleased to hear you had a great stay with us and the facilities where well liked. We hope to see you back with us very soon!
Kind regards,
The AC team.
Very friendly and helpful staff :)
Izabela G.Confirmada
- Parcel·la de gespa amb electricitat per a tenda de campanya (gran)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Very friendly and helpful staff :)
No em va agradar: Poor WiFi signal
Hi Izabela,
Thank you for your 10/10 review! We are so happy to hear you had an enjoyable stay with us. Thank you for your kind comments about our staff team. We will be sure to pass them on. We are pleased to say that we are upgrading our Wi-Fi capabilities so that it covers the whole site and can be accessed by our guests. So you will see a large improvement next time you stay. We cant wait to have you back!
Kind regards,
The AC team.
Lovely site with good activities, communication could be better.
Vicki E.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Toilet/shower facilities were very clean and clean daily.
Walking distance to the big sheep which was enjoyable.
High ropes activity was good and my daughter enjoyed it but they said that I had to go on with her so had to pay extra to go on myself even though when we did it there were other small children on their own.No em va agradar: Poor communication. When we booked through Pitchup we were told pitch time of 12pm. Then the email that came through from Adventure camping stated 1pm which was not an issue. Nearer the time of booking we received another email with details and stating the pitch time of 3pm! All a little confusing so emailed Adventure camping and they stated we could pitchup at 12pm and they would investigate with pitchup.
Shop opening times were stated on a leaflet when we arrived for 10am-4pm. When we went there at 10am there was a sign outside stating opening times of 11am-2.30pm and 4.30pm-6pm. One of the days we went there at 5pm to find it closed. We asked at reception and they stated that it was closed this afternoon!
When we find the shop open, we were a little disappointed by it. Seemed to be a gift shop which sold crisps, drinks and sweets. Was expecting more convenience items and thought they would have done well to cater for campers by selling some fresh produce. We ran out of washing up liquid and were hoping to pick some up but they didn't sell it unfortunately and were unable to get to another shop to purchase so had to borrow from another camper.
Communication with the activities was a little poor. We booked our activity 2 days in advance at reception. Come the day we assumed that we would meet at the activity so made our way to the high ropes. The receptionist came out to advise us that we needed to meet at the cafe so we had to go back to the cafe to wait. We met the instructors and were escorted back to the high ropes.
We enjoyed the high ropes, although the instructors did not appear very engaged. We started on the low ropes to see how my daughter got on. They asked if she wanted to do them again but she wanted to go on the high course so we went up to the higher ones and did these twice. She then wanted to go back to the low ropes but when I asked about this the instructor told me we could'nt as there were only 2 of them doing it today. This was despite having half an hour of time left for the activity and when we booked we were told that we would have 2 hours doing whichever ones we wanted to.
Hi Vicki,
Many thanks for taking the time to write such a detailed review. We are sorry to hear that although mostly positive your stay wasn't quite up to scratch. We currently use a multi channel booking system and it seems somewhere along the line the messaging regarding check in time got confused. We apologies for the frustration caused by this and are currently conducting an internal investigation to get to the bottom of the matter. We open our shop as regularly as possible but due to staff shortage we on occasion have to change the opening times. We appreciate this isn't always ideal and apologise that the stocked items weren't to your preference. We will definitely consider your comments on fresh produce for the future. We are very disappointed to hear about your activity experience. Our aim is always to give each customer the full 2 hours (and a little more when possible) on their chosen session. The fact this was not the case is upsetting to hear and we will look into this further to see why this happened.
We hope that the above has not put you off returning as we'd love to invite you back for a better experience.
Kind regards,
The UA team.
Good
Rebecca O.Confirmada
- Parcel·la de gespa amb electricitat per a tenda de campanya (gran)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: The activities - cleanliness -
Nice site with great activities which I should add that I don't think the website does justice to, particularly the assult course. It was fantastic much bigger than it looked on the website and more difficult than it looked on the website. We had an electric grass pitch. The space was huge, the ground was difficult to get pegs in places due to the rocks/stones buy wasn't overly problematic
The showers were always clean ( great work to the housekeeping team ) the showers were powerful enough and always hot sometimes a little too much for my son but fine for me the toilets again mainly always clean both the facilities are up a little hill roughly 2 minutes walk from our pitch number 3 - I think doors even ¾ height doors to the toilets or showers would have been far better. Overall a very good site. Quite commercial as they cater for schools etc and I'd say this was more of an activity centre with camping on the sideNo em va agradar: The shower blocks toilet blocks not having any kind of door/barrier as you go in
Hi Rebecca,
Thank you for taking the time to write such a great review! We are so pleased to hear about your positive stay with us and your activity experience too. We are looking to make some adjustments to the toilet block in the future so your comments around the doors (or lack of) are really helpful. We hope to see you back with us again.
Kind regards,
The AC team.
calmly
Jevgeni z.Confirmada
- Parcel·la de gespa sense electricitat per a tenda de campanya
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: calmly
No em va agradar: There is no hot water in the sink. The hot water in the showers is not stable. There is a general light switch at the entrance. I was in the shower and someone turned off the light.
Hi Jevgeni,
Thank you for taking the time to review us. We are glad to hear that overall your stay was positive but sorry to hear about the issues with the toilet and shower block. All our sinks should provide hot water so we will be looking into this. We are looking to adjust the toilet and shower block so that it better meets the expectation of our guests. We hope to see you back again soon.
Kind regards,
the AC team.
- Parcel·la de gespa amb electricitat per a tenda de campanya (gran)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Lovely clean campsite with fantastic activities. Staff were all lovely and helpful and made our first camping trip a successful one!
No em va agradar: –
Thank you for your 10/10 review. We are so pleased to hear you had a great stay with us. We pride ourselves on our cleanliness so to see this mentioned is fantastic. Our staff team are amazing and we will be sure to pass on your lovely comments to them. We hope to see you back for another camping trip soon.
Kind regards,
The AC team.
Hello,
Thank you for your review.
I remember this day! And in fact what you will be pleased to hear is that from this situation (caravan being blocked) we created the role of 'Greeter' That is a dedicated person during our busy arrival times to greet the guest in the car park and direct the multi use of the centre in the right direction. Its worked a treat!
You are the second person of late to review a dislike for the grey water and waste water situation so that will be looked at swiftly.
In regards to the Caravan use, this is the first year that we have allowed caravans onto those pitches so this feedback will help us get it it right, thank you. We hope the next time you visit you will see and feel a difference.
We aim to make sure that all visiting guest whether activities or accommodation/camping are looked after and treated the same, I will address this occasion of you not feeling as important as the other guests with the team.
Kindest regards