St Audries Bay Holiday Club

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

1. Booking your holiday
Bookings must be made by someone over 18 years of age and has the authority of all persons named on it to do so.

2. Deposit
Your deposit is payable at the time of booking on Pitchup.com. St Audries Bay Holiday Club will contact you to arrange payment of balance.

3. Payment of the balance
The balance of the holiday cost must be received by us not less than 42 days prior to your
arrival date or as soon as possible if booking within 42 days of arrival. If payment is not received in full by this date, we reserve the right to treat your booking as cancelled. St Audries Bay Holiday Club will contact you on receipt of your booking from Pitchup.com to arrange balance payment.

4. Balance payment
Cheques can be made payable to St Audries Bay Holiday Club or credit card. 1.5% charge will be added to all credit card payments.

5. Confirmation of booking and your contract
On receipt of your booking from Pitchup.com, St Audries Bay Holiday Club will send you written confirmation of your booking. A binding contract between us comes into existence on the date we issue that written confirmation. This contract is governed by English Law and is subject to the exclusive jurisdiction of the Courts of England and Wales.

6. The Price of your Holiday
The prices shown are those current at the time of listing. These prices are subject to change but the price of your holiday will not be increased after it has been confirmed to you, at the time of booking. VAT is included at the current rate. Should there be a change in the standard rate prior to receipt of your full payment you will be liable for the additional amount on the balance outstanding.

7. Amendments to your booking
Should you wish to make any changes to your booking after it has been confirmed, you should write to us as soon as possible. We will endeavour to meet any such requests and in some circumstances may require an amendment fee of £10. If we cannot meet with your requests you will then have the choice of either proceeding with your holiday as originally
booked or cancelling in accordance with paragraph 9 below.

8. Cancellation by you
Should you need to cancel your holiday, you must notify St Audries Bay Holiday Club in writing immediately. Your notification of cancellation is only effective from the date we receive this written advice. In the event of cancellation, your deposit is non refundable. In addition, if you cancel within 42 days of the start of your holiday, you will remain liable to pay the full holiday cost unless we are able to re-let your booked accommodation. If we are able to do so, the balance of the holiday cost will be refunded to you less an administration charge of £10 per person.

N.B. Depending on your reason for the cancellation, payment of most of these cancellation charges may be covered by your cancellation scheme or your insurance policy having paid the appropriate premium(s).

9. Changes by us
Very occasionally, it may be necessary for us to make changes to holiday details and to our brochure both after and before your booking has been confirmed. As this is usually the result of circumstances totally outside our control, we must reserve the right to do so. Most changes
will be of a minor nature. In the rare event of our having to make a significant change, we will of course notify you as quickly as possible. We will then offer you the choice of accepting the changed arrangements or purchasing an alternative holiday, if available (and paying or
receiving a refund in respect of any price difference), or cancelling your holiday and receiving a full and prompt refund of all balance payment paid. In exceptional circumstances compensation may also be payable at the discretion of the management. No compensation is payable in respect of any changes, and it should be noted that not all the facilities are available all the time. We further regret we cannot be responsible for any costs
and expenses you may incur as a result of any change.

10. Cancellation by us
Very rarely, we may find it necessary to cancel holidays and we must reserve the right to do so. However, we will only cancel holidays if you fail to make payment in full and on time or if we are forced to do so as a result of unusual and unforeseeable circumstances beyond our
control, the consequences of which we could not have avoided even with all due care (or where an insufficient number have booked). In the event of cancellation (other than due to your default in payment) we will offer you the choice of an alternative holiday, if available
(and paying or receiving a refund in respect of any price difference) or receiving a full and prompt refund of all balance monies you have paid. We regret however that we cannot pay any compensation or be responsible for any costs or expenses you may incur as a result. We will
of course advise you as soon as possible in this event and in the case of minimum numbers no less than 28 days before the start of your holiday.

12. Our liability to uou
We accept responsibility for ensuring that all parts of our contract with you are properly
performed except where any failure to perform or improper performance was due to your own
acts and/or omissions or those of a third party not connected with the provision of your
holiday and which were unforeseeable or unavoidable or an event which we could not have
foreseen or forestalled even with all due care. It is however a condition of our acceptance of
this responsibility that you notify us of any complaint/claim during your holiday and provide
full written details within 28 days after the end of your holiday as mentioned below. Further,
where any payment is made to you or any member of your party, that person must assign to
ourselves or our insurers any rights they may have to pursue any third party. You must
further provide ourselves and the insurers with all assistance required.

We cannot however accept liability for any loss or damage to property unless this was due
directly to the acts or omissions of any of our employees.

13. Complaints
We sincerely hope you will not encounter any problems during your holiday. In the unlikely
event that you do, you must notify us immediately. Most problems are capable of being
remedied on the spot and we will do our best to ensure they are. Should however, you remain
unhappy you must put any unresolved complaint in writing to us within 28 days of the end
of your holiday. We will then investigate the matter so that an amicable resolution can be
reached if at all possible. We regret we cannot accept liability for any claim not notified to us
in accordance with these booking conditions.

14. Misbehaviour by client
In the interests of all our guests, in the unusual event of nuisance or annoyance to other
guests or non accidental damage being caused by anyone, the management reserve the right
to ask such persons to leave and charge for any repairs/replacements as necessary. In the
event of this being necessary we cannot make any refund or be responsible for any
costs/expense incurred.

15. Your holiday
All bookings are from 4pm on the day of arrival (you are welcome to arrive earlier but please
note that your accommodation may not be ready until this time) until 10 am on the day of
departure. Bookings are normally from Saturday to Saturday. However mid-week and short
break bookings are accepted. Lunch boxes can be ordered. Friends of guests are welcome to
visit at no extra charge, meals can be provided on request.

16. Travel
Train: Guests can be met at Taunton Station by taxi - prices may be obtained on application
(please notify us of train arrival time).
Coach: There are National coaches from London to Taunton and Minehead (change at Bristol).
Arrangements can be made to meet guests at Williton or Taunton. (Prices may be obtained on
application).

17. Holiday club
The Holiday Club membership fee is included in the deposit and nomination for election is
automatically requested by those whose names appear on the application form attached and
who are over the age of 18.

18. Pets
Dogs are allowed on touring pitches only and must not be brought into the main club
building. Please make sure your dog does not foul the site and is exercised in the Dog Walk
area, in the fields or on the beach. Please keep your dog on a lead at all times.

19. Family holidays
Children are welcome throughout the season, but outside family holiday times the club is occupied mainly by adults (predominantly senior citizens).

20. General
Whilst we will always try to provide the accommodation of your choice, we reserve the right
to allocate similar suitable accommodation should the need arise. St Audries Bay Holiday
Club will endeavour to ensure that all facilities as advertised are available especially in high
season. For reasons entirely beyond their control (e.g. strikes, mechanical breakdown, illness, etc.) such facilities may temporarily not be as advertised. They cannot accept liability where such misfortunes occur.

21. Rights of refusal
We must point out that St Audries reserve the unconditional right to refuse a booking or
terminate a guest’s holiday in the event of unreasonable conduct which in our opinion is
likely to cause distress, damage, danger or annoyance to other guests, employees, property or
to any third party.

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