Bucklegrove Caravan & Camping Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Bucklegrove is a long established park and has been providing traditional and fun-filled family holidays for over 60 years! As such we have a no-noise policy between midnight and 7am and request that you do read and follow our park regulations below.

If you are looking for unforgettable holiday memories and the chance to relax and unwind then we're your park; for late nights and wild parties, we suggest you find an alternative venue.

Bucklegrove is a small, rural, family-run holiday park.

We welcome families and couples and do not accept bookings from all male or all female parties of four or more persons. We only accept group bookings from recognised rally organisations.

Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following terms and conditions before making your booking.

Balance payments:
- camping pitches: on arrival.
- log camping cabins: four weeks prior to arrival or as soon as possible if booking within four weeks of arrival.

Balance payments by credit card incur a £2 fee - no charge for payments by debit card.

The person who makes the booking is responsible for the booking and warrants that they are over 18 years of age and that the party will not exceed the numbers stated.

Booking conditions: We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you. We also reserve the right to refuse any booking.

This contract is with Bucklegrove Ltd. A contract exists as soon as we have issued our confirmation invoice and you should please check this carefully to see that it reflects your wishes. Inform us of any discrepancy within 7 days unless your holiday is to start within 14 days in which case you should inform us within 24 hours. The terms contained in this contract do not affect your statutory rights.

The price of the holiday: Once you have made your booking and paid the deposit the price of the holiday will not be subject to any change unless the rate of VAT changes or you have asked us to amend your holiday.

If the balance is not paid in time then we are entitled to cancel the holiday.

Cancellation of the holiday by you:
We do not sell insurance but suggest you have sufficient cover. You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.

Change or cancellation of the holiday by us
If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid.

Holiday behaviour standards and termination: by making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party, to adopt the following standards of behaviour:

- to act in a courteous and considerate manner towards us, our staff and other guests.
- to supervise children properly so that they are not a nuisance or danger to themselves or others.
- you further agree that you will not:
–commit any criminal offence at the Park or undertake any criminal activity.
–commit any acts of vandalism or nuisance.
–keep or carry any firearm or any other weapon at the park.
–use any unlawful drugs.
–create any undue noise or disturbance.
–carry on any trade or business while on the park.

Quiet hours are from midnight until 7.00am. Please respect your fellow guests and keep noise to an absolute minimum.

Health and safety: We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:

- the speed limit on the park is 5mph.
- all vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. Provisions of the Highway Code apply to all roads on the park.
- guests are not allowed to bring lorries or other commercial vehicles on to the park without prior approval.
- no motorised recreational vehicles can be used on the park. This includes motorised scooters and liquid fuel remote controlled vehicles.
- bicycle use is permitted during daylight hours – helmets should be worn.
- no mechanical, repair work or car washing is to be undertaken on the park.
- only one vehicle can be parked next to the pitch. All other vehicles must be parked in the main parking area.
- the rules for the swimming pool are displayed at the entrance to the pool. Children under 16 (regardless of ability) must be supervised by an adult and anyone failing to adhere to the rules will be excluded from the area for the re-mainder of their stay. Important: the pool is not life guard attended.
- please make yourself aware of the nearest fire point.

Our full health and safety policy is available for inspection in Reception.

Dogs and other pets: well-behaved pets and responsible owners are very welcome (except Tor Field); we have a simple set of rules which you will be given upon checking-in along with poop scoop bags. We do not have a separate dog exercise area, though there is easy access to many lanes and footpaths directly from the park onto the Mendip Hills. We reserve the right to require that the owner removes their dog, or any other pet, from the park if it is a nuisance or danger to other guests. Dogs are not permitted into any facility buildings or 'Strawberry Field' which has the bar, swimming pool and play area, with the exception of assistance dogs.

General

- The number of persons occupying your own or our accommodation must not exceed the stated berths. Max six persons per tent pitch.
- Only food and beverages purchased from the bar may be consumed in the bar and on the sun terrace during the bar opening hours.
- Children are very welcome in our family bar when accompanied by an adult.
- Open fires and ground level barbeques are not permitted.
- The use of generators is not permitted.
- Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes climbing trees.
- Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available.
- No refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.
- The prices listed include VAT at the current rate of 20%.
- Data Protection Act 1984: we will never share your personal information with anyone else. If you do not wish to receive any communication from us about offers or events please tell us when you book or at reception when on the park.
- Pitches: extra cars, pup tents and gazebos, must be stipulated at the time of booking.

As we are on the side of a hill, none of our pitches are totally flat.

- Check-in is between 2-6pm. You are requested not to arrive between 1-2pm. Latest arrival time is 9pm in the summer and 6pm at all other times.
- Please advise us if you are likely to arrive later than 6.00pm. If we have not heard from you within 24 hours of your expected arrival we reserve the right to re-let your pitch/log camping cabin.

- Check out time is by 10am.

- Every endeavour will be made to allocate guests the pitch of their choice, how-ever, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch.

- Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check with a member of staff. Any guest on the wrong pitch may be required to move.

- You are responsible for any loss or damage to the log camping cabin/pitch and its equipment. You are required to leave the log camping cabin/pitch in the same condition that you first occupied it; clean & tidy.

- Day guests must register at reception on arrival and will be required to pay a visitors fee. Day guests will be allocated a parking space, are not permitted to bring pets onto the park and should leave by 11.30pm

Complaints: We are committed to providing a good quality service. If you have a complaint about anything during your holiday please raise it with reception immediately and give us the chance to resolve the matter. If you wish to pursue it following your departure please write to us within 28 days of your departure. Thank you.

Health and Safety Policy and Access Statement available on request.

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