Hidden Valley Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Introduction

Hidden Valley Touring and Camping Park is a family park catering for touring caravans, trailer tents, tents, campervans and motor caravans. Our guests' enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.

We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.

Booking conditions

All bookings are accepted on the basis that you, the customer, agree to these terms and conditions. We also reserve the right to refuse any booking.

The person who makes the booking over the phone is responsible for it and warrants that they are over 18 years of age and that the party will not exceed the numbers stated.

The contract

This contract is with Carol, Raymond, Andrew & Richard Legg. A contract exists as soon as the deposit is paid. Our standard procedure is to then issue a confirmation either by post or e-mail and you should please check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within 7 days. If your holiday is due to start within 14 days of booking, a confirmation document may not be sent.

The terms contained in this contract do not affect your statutory rights.

A deposit must be paid at the time of booking on Pitchup.com. This payment, which is treated as part payment of your holiday, is neither transferable nor refundable.

For touring and camping holidays:

The balance of the price of your holiday must be paid at least 52 days before the start date or as soon as possible if the booking is for within 52 days (no reminder will be sent to you). If the balance is not paid in time then we are entitled to cancel the holiday and your deposit will not be refunded.

Holiday behaviour standards and termination

By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:

To act in a courteous and considerate manner towards us, our staff and other guests.

To supervise children properly so that they are not a nuisance or danger to themselves or others.

You further agree that you will not:
- Commit any criminal offence at the park or undertake any criminal activity
- Commit any acts of vandalism or nuisance
- Keep or carry any firearm or any other weapon at the park
- Use any unlawful drugs
- Create any undue noise or disturbance
- Carry on any trade or business while on the park

Quiet hours are from 10.30pm until 7.00am. Please respect your fellow guests and keep noise to an absolute minimum.

We reserve the right to refuse admission to the park and all facilities, to refuse any booking or terminate any holiday, or to remove any persons and property that in our opinion are not suitable to use the park.

Health and safety

We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:

- All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance.
- Guests are not allowed to bring lorries or other commercial vehicles on to the park.
- No recreational vehicles can be used on the park. This includes motorised scooters.
- No mechanical or repair work is to be undertaken on the park.
- Only one vehicle can be parked next to the pitch. All other vehicles including boats must be parked in the main parking area.
- Please make yourself aware of the nearest fire point.

Our full Health and Safety Policy and Emergency Action Plan are available for inspection in Reception.

Dogs and other pets

If you bring your dog with you when you stay with us we ask that you:
- Keep the dog on a short lead on the park at all times
- Use the designated exercise area
- Clean up after your dog
- Do not leave your dog unattended at any timedanger to other guests.
- General (we reserve the right to require that the owner remove their dog, or any other pet, from the park if it is a nuisance or danger to other guests.

General

Open fires and ground level barbeques are not permitted.
The use of generators is not permitted.

Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed.

This includes tying ropes to, or driving nails into, trees.

Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available.

It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part, which would justify cancelling the holiday.

During winter, low and mid seasons some facilities may not be open due to lack of demand and weather conditions, therefore we advise you to check what is open before booking.

Young people must bring some form of ID with them (passport/Driving licence) to prove that they are over 18 years if they wish to purchase alcohol or tobacco.

The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party. We may from time to time wish to send you news of special offers on our park. If you do not wish to receive any
communication from us please annotate the appropriate box on the booking form. For the purposes of the Data Protection Act 1984 the signing of the Declaration on the Booking Form signifies your assent to these terms.

The prices listed include VAT at the standard rate.

Pitches

The size of your unit, including any tents and gazebos, must be stipulated at the time of booking to ensure that the allocated pitch is large enough.

Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch.

Please advise us if you are likely to arrive later than 5.00pm. If we have not heard from you within 24 hours of your expected arrival we reserve the right to re-let your pitch.

All pitches must be vacated by 10am on the day of your departure otherwise an additional night’s pitch fee may be charged. You are requested not to arrive before 12 noon.

Latest arrival time is:
- 9pm during peak season
- 7pm in mid season
- 5pm in winter and low seasons

Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch.

Your pitch number will be confirmed on arrival. If you are not satisfied with your pitch please inform the warden who will contact reception. We will do our utmost to accommodate your requests where possible.

Complaints

If you have a complaint about anything during your holiday please raise it with a member of our staff immediately.

If you wish to pursue it following your departure please write to us within 28 days of your departure. However we do suggest that you try and complete a report about the complaint while you are on holiday.

Access Statement and Policy.

We seek to provide the very best service to all our guests and have a specially prepared access statement available which describes the facilities we have to offer on the park. Copies of our Terms and Conditions are available in large print if requested. If you would like a copy, or wish to discuss any other special needs, please make our office staff aware.

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