Hendra Holiday Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

1. Hendra is a family park and caters for families and couples only and does not accept all male, all female, or uneven numbered mixed parties.

2. Holidays booked in advance must be paid for in full at least 40 days before the date of arrival, or immediately if your booking is for within 40 days. If not we reserve the right to re-let the unit without notice or charge a £20 late payment fee. Holidays booked within 40 days of the arrival date must be paid for after the submission of your Pitchup.com booking.

3. We only reserve specific pitches if requested as a chargeable extra. If you have particular requirements or require 2 or more pitches/units together we strongly recommend requesting this option when you pay your balance as otherwise no guarantee can be made that booked pitches/units will be together.

4. It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.

5. Unless you notify us of late arrival your pitch or holiday home will only be held until noon the day after the booked arrival date, (provided full payment has been received) at which time it may be re-let without notice.

6. Further details on the cancellation scheme will be provided in your confirmation letter from Hendra. For the cancellation premium Hendra will refund all monies paid (excluding the cancellation and booking fees) provided we receive written confirmation of cancellation of the entire party at least four weeks before the commencement of your holiday. Between four weeks prior to arrival and your arrival date Hendra will refund if cancellation is due to any of the following: death, serious illness or redundancy to a named member of the booked party. The claim must be in writing and accompanied by the relevant documents. Our acknowledgement is evidence of having received your notification

7. In the instance of behaviour detrimental to other holidaymakers, or Hendra property, persons responsible and entire booking will be asked to leave the site without refund.

8. The company reserves the right to terminate any booking at any time.

9. Persons using Hendra and its facilities do so entirely at their own risk and Hendra will not accept liability for the loss or damage to persons and/or property, or accommodation or amenities becoming unavailable due to circumstances beyond our control.

10. There is a charge of £15 for any alteration made to a confirmed booking.

11. If your cheque is returned to us by the bank as unpaid, we will charge a £10 fee to cover the costs incurred.

12. This tariff includes VAT at 5% on electricity and 20% on all other prices. The price of your holiday will be subject to the rate prevailing at the time payment is received and the price of your holiday adjusted accordingly (should rates change). There is a 1.5% fee added for credit card payments.

13. No driving is permitted around the site between midnight and 6am.

14. Our health and safety policy is available for inspection in the Administration office.

15. Condition removed.

16. There may be a charge for pulling vehicles, units, or equipment off pitches, at the owner's risk.

17. A provisional booking can be made which will be held for a maximum of seven days unless otherwise advised.

18. Discounted pool and activity passes must be booked when you pay your balance.

19. Well-behaved dogs are welcome in some Tolcarne caravans and on some touring pitches. We reserve the right to allow dogs in any field. Dogs must be pre-booked and a charge applies. They must be kept on a lead at all times – an exercise area is provided. Hendra reserves the right to refuse certain breeds of dog that it deems inappropriate on a family site.

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