Eco Camp UK

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

When booking accommodation with Eco Camp Ltd. (Trading as Eco Camp UK), you are agreeing to enter into a binding contract with us.
References to 'us' and 'we' in these Conditions relate to Eco Camp UK and references to 'you' or 'your' relate to the person making the booking and all members of that person’s party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.
Eco Camp Ltd accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for your children and you are agreeing to abide by our Terms and Conditions, which can also be viewed in full on our website.

All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners risk. Eco Camp Ltd accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

General Booking Information.

1. Booking Form: Booking forms are completed via the online booking system on our website.

2. Booking Confirmation: We will confirm your booking and send you a booking confirmation via email. Please contact us if you do not receive this. Please check your Booking Confirmation and notify us of any errors immediately. You must be over 18 year of age to make a booking

3. Payment: Upon receipt of your completed online booking form, your full payment must be processed via our accepted payment options. Your payment consists of a non-refundable deposit of 50% of the total booking amount. You have two (2) days in which your payment must be processed into our system from your bank or financial institution. If the payment money is not received in this time we reserve the right to cancel the booking.

4. Charges have no VAT.

5. The Bell Tent is let for holiday use only, for the time specified.

6. Cancellation or Changes by YOU: It is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm in writing. If you cancel:
- more than 4 weeks before your arrival date you will lose your 50% non-refundable deposit payment. Any other payments made will be refunded.
– less than 4 weeks before your arrival date you will lose your 50% deposit payment. We will attempt to re-let your Bell Tent. If we are able to re-let for the whole period originally booked we will refund the balance of payments. If we are unable to re-let your Bell Tent we will not return any monies paid.

7. Cancellation or Changes by US: Once we have issued you with a confirmation, we will do our very best not to make any changes or cancellation to your booking. Sometimes changes do occur before or after bookings have been confirmed and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.

Your safety

Eco Camp UK’s campsite landscape includes some steep slopes, trees, brambles and other natural hazards. Depending on the weather, conditions can be cold, wet, slippery or hot, dry and brittle! We trust that you appreciate we can take no responsibility for the weather conditions at the time of your visit. We recommend that you come prepared with suitable clothing and footwear, so that you can enjoy the charm of the natural environment in all its diversity. Adults are responsible for ensuring their own safety and the safety of any children in their care.
You must also expect that at certain times of the year creatures such as wasps, mice, spiders or ants may enter the tents.
By booking with Eco Camp UK you are acknowledging that you are aware of the risks, hazards and dangers of entering the woodland and campsite.
Eco Camp UK reserves the right to close the campsite in extreme or dangerous weather conditions. The decision to do this is entirely at our discretion.
Eco Camp UK’s campsite runs alongside a historical railway line on one boundary. There is a secure fence separating the campsite and the railway line. It is forbidden due to the danger of trains to cross the fence at any time.


Pets

We regret that pets are not permitted.

Smoking

No smoking is allowed inside the Bell Tents.

Arrival and Departure

Arrival times are between 3:00 pm and 7:00 pm. The Bell Tent must be vacated by 12:00 pm on a weekend or by 11:00 am on a weekday on the departure date. Alternative times can occasionally be arranged on request. Please let us know if you expect to arrive late or are delayed.
If you do not contact us and you have not arrived by noon on the day following the booking start date we will treat your booking as having been cancelled by you and you will not be entitled to any refund.
General Agreements.
1. You agree to look after the Bell Tent. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of your booking, and you agree to leave it clean and tidy. If you break these conditions we may make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused.
2. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or any third party, we may refuse to allow you access to the Bell Tents and property or ask you to leave before the end of the holiday. If this happens we will treat your booking as having been cancelled by you and you will not be entitled to any refund.
3. You are in a natural environment and as such you agree to respect all local flora and fauna. Any damage, wilful or negligent, will be taken seriously and may result in you and your party being requested to leave the campsite. In such cases we will treat your booking as having been cancelled by you and you will not be entitled to any refund.
4. You must allow us access to the Bell Tent at any reasonable time during your stay.
5. The number of people using the Bell Tent may not exceed the number agreed when booking.
6. You must not collect firewood from the woodland area. Fallen dead wood provides a natural habitat for many creatures. Please use only firewood supplied by Eco Camp UK.
Special Requests
If you have special requests or needs, you are responsible for telling us at the time of booking. If you have a disability that may affect your stay at Eco Camp UK please tell us before we confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.
Bedding (pillows, duvets, blankets) or towels can be provided for an extra charge and only if ordered in advance.
Travel Insurance

We recommend insurance to cover cancellation, loss, damage or injury.
Your Happiness and Satisfaction!
It makes us happy if you enjoy your stay with us! If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints, please address them to
Eco Camp UK, 21 Bigwood Avenue, Hove, BN3 6FP
The owners shall not be liable for any loss or damage to visitor’s property, however caused. We accept no liability for injury sustained to any party whilst on our

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