Tilford Woods

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

BOOKINGS
1.All reservations and contracts are accepted on the basis that the client accepts the park rules and current booking conditions whether they have read them or not.
2.We are happy to reserve particular accommodation but there may be exceptional circumstances when that accommodation is not available in which case we reserve the right to provide equivalent alternative accommodation.
3.Provisional bookings by telephone, fax or email are accepted but must be confirmed within seven days.
4.Accommodation units may only be occupied over night by those listed on the holiday booking.
5.Large single sex bookings or mixed groups are only available at the discretion of the Park Manager.
6.At least one responsible adult, over the age of 18, must accompany bookings with one child or more. For groups/families where there are over 4 children, there must be one responsible adult per 4 children.
7.The total balance of your holiday will be confirmed at the time of the booking.
8.Total occupancy figures for Static Caravan Holiday Homes or Lodges may include sofa-bed accommodation in the living space.
9.All prices include VAT at the current rate.

PAYING FOR YOUR HOLIDAY, DEPOSITS & CANCELLATIONS
Once a booking is made, no refunds will be given and the following conditions apply. For this reason we cannot emphasise too strongly the need to take out Holiday Insurance, to protect you and your party should you need to cancel your holiday.
≻A non-refundable deposit will be taken upon booking your holiday of 25% or £50, which ever is greater, of the total cost of your holiday. Payment of the full holiday balance may be made when booking if the client wishes.
≻Holidays booked within 6 weeks of the holiday start date must be paid in full at the time of booking.
≻You will be sent a ‘confirmation of booking’ by return post or email clearly stating the due date of your balance. Reminders will not be sent. Please keep this confirmation, as it must be presented on arrival.
≻The holiday balance is due 6 weeks before the start of the holiday. If the balance is not received by the due date, the holiday will be treated as a cancellation and any monies already paid will be forfeit.
≻If you decide to leave the park earlier than your booked departure date a refund will not be given.

CHECK-IN AND CHECKOUT TIMES
10.Check in and Check Out times can be confirmed with the park of your choice. If you intend to arrive after 5.00pm then please let park know in advance. Accommodation must be vacated by the time specified on your confirmation on the day of departure. Late arrivals or early departures will not receive a refund for any holiday missed.
11.When accommodation/pitches are not vacated by the departure time shown on the contract, we reserve the right to make an extra charge, particularly when cleaning staff are delayed as a result.

DOGS
12.Dogs (with the exception of those listed on the Dangerous Dogs Act 1991) are accepted subject to the following conditions and at the discretion of the Park Managers:
≻If you intend to bring a dog, this must be notified when booking.
≻A maximum of two dogs per unit will usually be allowed.
≻When on site, dogs must be kept on a lead at all times, and if they foul, their owners must clean up after them.
≻Dogs must be supervised at all times by an adult, they must not be allowed on seats, beds or other furniture.
≻The owner of the dog must guarantee to pay in full for any damage caused to the units or contents.
≻Owners must bring a dog basket and/or bedding.
13.Please note that there is a charge per pet, per short break, week or night.

DAMAGE AND BREAKAGES
14.Any breakages or damage must be reported and paid for. If breakages have not been reported then we reserve the right to charge for repair or replacement, payable on demand.
15.The park manager reserves the right, under their discretion, to apply a cleaning charge if your accommodation/pitch is left in an unreasonable condition. This charge is payable on demand.

BEHAVIOUR
16.Unreasonable or threatening behaviour will not be tolerated and we reserve the right to refuse entry or expel anyone who is behaving badly and causing upset to other holidaymakers. In such cases we will not provide a refund for holiday days lost.
17.We believe that any act of violence, threatening behaviour or abuse against our staff is totally unacceptable and will not be tolerated. Whenever any such behaviour occurs, we will take reasonable and appropriate action in conjunction with local County Council and Police Constabulary.

GENERAL
18.The individual booking the holiday is responsible for ensuring that the accommodation is suitable for their needs. The Park cannot be held responsible for incorrect accommodation booked. Please check with the park before confirming your booking if you are unsure.
19.Cleaning materials are not provided, however, a vacuum cleaner will normally be available on request.
20.We reserve the right to enter the accommodation at any time in the event of an emergency, although we will do our best to avoid any unnecessary interruption to your holiday.
21.You are welcome to have guests visit and stay with you up to the maximum berth of your accommodation, (subject to condition 6 above), and all visitors must register on their arrival. Visitors to your accommodation may incur an additional nightly charge pp, per night.
22.We do not accept responsibility for any items that you have left behind. If you think that you have left something behind then please let us know as soon as possible as your accommodation may be occupied by another customer. Items found can only be posted to you when we have received the cost of the postage. Items not claimed within 14 days may be disposed of.
23.Children must not be left unattended in the units, lodges, tents or caravans at any time. Children must be continuously supervised by an adult who is to be totally responsible for their welfare and behaviour.
24.Anyone staying at or visiting The Park does so at their own risk. We will not accept liability for loss or damage to any person or property unless caused by our own negligence but do not exclude or limit any of your legal rights and privileges.
25.We reserve the right to change our details from those on our web site or printed brochure at any time and we also reserve the right to refuse bookings where advertised details are inconsistent. If something is particularly important to you then please check when booking.
26.No open fires are permitted in any part of the Holiday Park. All BBQs must be secured safely off of the ground on a stand.
27.Park Rules specific to your Holiday Park apply to all members of your party whilst you are on site and run in conjunction with these Booking Terms and Conditions.
28.Parking for One regular sized car is included within your holiday booking. Any additional vehicles of any kind (including boats) must be declared at the time of booking and may incur a charge.
29.Quad Bikes, Mopeds, Scooters or similar are not permitted on the park.
30.Commercial Vehicles are not permitted on the park unless at the specific permission of the park manager.
31.We politely request all customers observe our quiet time policy between 10.00pm and 8.00am for the enjoyment of all our guests. We reserve the right to expel customers from the park, without refund, who consistently make loud noise during this period to the detriment of their fellow holidaymakers.
32.Cots and Highchairs can be hired for an extra charge. These may only be used by children of the correct age as specified by the park manager and operating instructions. If you are unsure if these will apply to your child, please check with the park manger before confirming your booking.
33.At Holiday Parks where Hot-tubs and/or Saunas are available for customer use, it is the customer’s responsibility to ensure they follow safe use guidelines and are considered fit and healthy. We do not advise the use of hot-tubs or saunas for those who are pregnant or have heart conditions. If in doubt please consult your doctor before use.

DISCOUNTS
34.Discounts cannot be applied retrospectively to holidays already booked before the discount has been announced.
35.Discount code must be specified at time of booking.
36.It is the customer’s responsibility to notify the park of any discount code or enter a discount code online when booking their holiday. Refunds will not be made where a discount code has not been utilised at the time of booking.

Wi-Fi
37.Selected Holiday Parks have Broadband Wi-Fi available for customer use. Please note that although we use our best endeavours to ensure this service is available at all times, we cannot guarantee the availability of Wi-Fi due to technical difficulties beyond our control.

The Booking Terms & Conditions are subject to change at any point without notice. Current version DH0811.

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