Sandy Balls Holiday Centre

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Booking
We reserve the right to decline any booking without explanation and to insist on the immediate departure from the centre of anyone who fails to comply with our general terms and conditions of booking. All facilities and services are subject to availability. Whilst we will endeavour to meet requests, acceptance of any booking is not conditional on the allocation of a particular lodge, caravan, ready tent or touring/camping pitch. We do occasionally have to undertake routine maintenance – we do our utmost to keep disruption to a minimum.

Credit card surcharge
You will incur a 2% surcharge if you pay by credit card.

Prices
All our products and services are inclusive of VAT and are charged at the rate imposed at the time. The tariff figures are inclusive of 20% VAT and this rate will be amended accordingly should the VAT rate have changed at the time of booking. All our accommodation prices shown in the tariff are inclusive of gas, electricity, bed linen and cleaning. The tariff was correct at time of printing however we reserve the right to amend/change at our discretion.

Cancellation by you
Please telephone immediately if you have to cancel your holiday. On the same day please send us a written explanation and proof of the reason for your cancellation. If you cancel your booking more than 12 weeks before your holiday start date we will refund any monies paid less a fee of 25%.
If you cancel your holiday less than 12 weeks before your arrival date we will, if cancellation is for the following reasons, refund the balance less the fee of 25%:
• Accident or illness of you or any member of the party included on your booking form – on production of confirmation from a GP/consultant
• Death or disablement of you or any member of your party or close relative – on production of death certificate/GP/consultants letter
• Jury or witness service in a court of law – on production of call up notification;
• Redundancy – on production of employer’s notice
If none of these reasons apply, all monies will be automatically lost. If we do not receive the relevant copy documents regarding one of the above reasons prior to your holiday start date we will not refund any of the cost of your holiday. We strongly recommend that you take out an appropriate holiday insurance policy.

Changing your holiday
You can make changes to your booking/holiday dates for a charge of £10, providing any changes are made more than 12 weeks before your holiday start date. We will apply the appropriate tariff price that was in place at the time of your original booking to the revised one. If you make changes to your booking/holiday dates less than 12 weeks prior to your arrival date this will be treated as a cancellation.

Insurance
You are advised to take out insurance on behalf of yourself in respect of any loss which you might incur, which is excluded by these terms.

Arrival and departures
Premium accommodation will generally be available after 1.30pm and all other accommodation after 3pm on the day of arrival but cannot be guaranteed. Accommodation must be vacated by 10am on departure day. Camping and touring pitches will generally be available from 12 noon on the day of arrival but this cannot be guaranteed. It must be vacated by 11am on departure day. Pitching of tents and siting of caravans is not permitted between 10.30pm and 8.30am.

Late arrivals
Touring late arrivals are not permitted.

Children
Your children remain your responsibility at all times.

Conduct
Please behave to others as you would have them behave to you and respect the peaceful nature of the centre. Guests are asked to be quiet between 11pm and 7am and ensure that children and younger visitors are in their own accommodation by 11pm. The use of loud, foul or intimidating language or inappropriate behaviour may result in you being asked to leave the centre immediately.

Dogs
We have both pet-free and pet-friendly areas. Well-behaved dogs are always welcome but should be kept on a lead at all times and are limited to two per booking. Charges apply for dogs.

Fires
Open fires, fireworks and ground level barbecues are not allowed.

Occupancy
Lodges, static caravans and ready tents may not be occupied by more than the number of people specified at the time of booking. Touring and camping pitches may not be occupied by more than one tent or touring caravan.

Pitching your tent or caravan
If you mistakenly pitch in the wrong location, or outside the gravel section, you will have to move to the pitch specified on your booking. If you have any queries please ask one of the site wardens. Gazebos and day tents are not permitted on touring and camping pitches, due to fire regulations. Strong metal gravel pegs are essential when using our gravel serviced pitches.

Parking
Each lodge, holiday home or pitch has one car parking space allocated nearby. Guests may be asked to park second vehicles around the centre at our direction at a charge of £10.

Swimming
We endeavour not to limit swimming times but during busy peak times, One hour sessions will be introduced to allow more people to use the pool. An online booking system may be used to allow people to pre-book sessions. Our outdoor pool is open seasonally and is dependent on weather.

Speed limit
The speed limit throughout the Centre is 5 miles per hour – on foot, by bike or in your car.

Vehicles
The centre is not designed for commercial vehicles and we ask that these are not brought to Sandy Balls.

Photography exclusion
We occasionally have photographers or videographers at Sandy Balls. If you have any concerns about this please notify an available Manager. If you have any strong objections to close-up photography of yourself or your party, please indicate your feelings to the photographer at the time.

Data protection
When you order holidays, breaks, products or other services, we will collect your name, contact (telephone, fax, mail and e-mail addresses) and billing information, transaction and credit card information. We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our holidays, products or other services and contact preferences. We require this information to understand your needs and provide you with better products or services or for internal record keeping.

As part of our customer care procedures, our representatives may contact (by e-mail, phone, fax or mail) people who have purchased our holidays or goods. This will be in order to: send out information about a specific booking or in response to an enquiry using the details that you have provided; or to send promotional materials about new products, special offers or other information we think you may find interesting if you have not opted-out of receiving communications from Sandy Balls.
If you would like to opt out, please contact Sandy Balls by email. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

Liability
We do not exclude our liability for death or personal injury resulting from the negligence of Sandy Balls Estate Limited or our employers. However, in all other cases, Sandy Balls will not accept liability of any description for guests visiting the holiday centre or for their property. If, notwithstanding the above liability provisions, we are found liable for any loss or damage suffered by you, that liability shall in no event exceed the total price paid for your holiday.
We will not be responsible for anything resulting from unforeseeable events that are beyond our control. Any accident or illness which occurs during your stay which requires the intervention of a doctor or the attendance of the emergency services must be reported to guest information or the warden.

Check-in
Our drive-through check-in system has been designed to make your arrival a pleasure.
Our team will greet you at the entrance to Sandy Balls. All you need to do is:
• One - pull up and park outside the welcome building and stay in your vehicle
• Two - receive your welcome pack and map from the team
• Three - drive to your lodge, holiday home or pitch
• Four - if necessary stroll back to guest services and collect your keys.

If you arrive early you don’t need to wait to start enjoying your stay - you will have full use of all our activities and facilities the moment you get here.

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