Eastham Hall Caravan Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Introduction
Eastham Hall Caravan Park is a family park catering for touring caravans/trailer tents//motor caravans. Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.

We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.

Booking Conditions
No caravan shall be used for sleeping a number of persons greater than the number for which it was designed. We cater for families and couples and do not accept bookings from all male or all female parties of three or more persons. We also reserve the right to refuse any booking.

Cancellation of the holiday by you
You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. However cancellation charges are payable as follows:

More than 100 days £4
22 to 99 days £30 or 10% of total holiday cost. (Lower of the two amounts.)
21 to 7 days 30% of total holiday cost
7 days to 24 hours 50% of total holiday cost
Less than 24 hours 100% of total holiday cost

Alternatively we can hold your advance payment for one year from original arrival date, during which time it may be redeemed against a new booking subject to availability.

Holiday Behaviour Standards and Termination
By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:

• To act in a courteous and considerate manner towards us, our staff and other guests.

• To supervise children properly so that they are not a nuisance or danger to themselves or others.

• You further agree that you will not:
- commit any criminal offence at the Park or undertake any criminal activity
- commit any acts of vandalism or nuisance
- keep or carry any firearm or any other weapon at the Park
- use any unlawful drugs
- create any undue noise or disturbance
- carry on any trade or business while on the Park.

Quiet hours are from 11.00pm until 8.00am. Please respect your fellow guests and keep noise to an absolute minimum.


Health and Safety
We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:

• The speed limit on the park and the entrance road is 10 mph.
• All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. The provisions of the Highway Code apply to the roads on the park.
• Guests are not allowed to bring lorries or other commercial vehicles on to the park.
• No recreational vehicles can be used on the park. This includes motorised scooters.
• No cycling is allowed on the slope in front of reception or around the barriers. Cyclists must get off and push their bike when using walkways to enter or leave the Park.
• No mechanical or repair work is to be undertaken on the park.
• Only one vehicle can be parked next to the pitch. All other vehicles including trailers and boats must be parked in the main parking area outside the barriers.
• In the unlikely event of a natural disaster or emergency requiring implementation of the park’s Emergency Action Plan you will be notified by the duty Park Warden.
• Please make yourself aware of the nearest fire point.


Dogs and other pets
If you bring your dog with you when you stay with us we ask that you:

• Keep the dog on a short lead on the park at all times
• Clean up after your dog
• Do not leave your dog unattended at any time

We reserve the right to require that the owner removes their dog, or any other pet, from the park if it is a nuisance or danger to other guests.

General
• Use the designated dog exercise area
• Open fires and ground level barbeques are not permitted. Instant barbecues must be raised off the ground on bricks which are available from reception.
• Only aertex type breathable ground sheets are permitted on grassed areas.
• The use of generators is not permitted.
• Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into, trees.
• Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available.
• It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday. Unless they do so as the result of the breach of some obligation on our part which would justify cancelling
the holiday.
• The prices listed include VAT.

The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party. We may from time to time wish to send you news of special offers on our park. If you do not wish to receive any communication from us please tick the appropriate box on the booking form. For the purposes of the Data Protection Act 1984 the signing of the Declaration on the Booking Form signifies your assent to these terms.

Pitches
The size of your unit, including any awning, must be stipulated at the time of booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch. Pitches are available from 1pm. Please advise us if you are likely to arrive later than 6pm otherwise we reserve the right to re-let your pitch.

All pitches must be vacated by 12 noon on the day of your departure otherwise an additional night’s pitch fee will be charged. You are requested not to arrive before 1pm. Latest arrival time is 9pm.

Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch.
Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check with a member of staff. Any guest on the wrong pitch may be required to move.

Complaints
If you have a complaint about anything during your holiday please raise it with a member of our staff immediately and if you wish to pursue it following your departure please write to us within 28 days of your departure. However we do suggest that you try and complete a report about the complaint while you are on holiday.

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