Magical Camping

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

When booking accommodation with Magical Camping, you are agreeing to enter into a binding contract with us. References to ‘us’ and ‘we’ in these Conditions relate to Magical Camping and references to ‘you’ or ‘your’ relate to the person making the booking and all members of that person’s party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.

General booking information

1. Payment: The balance is due four (4) weeks before your arrival date. Non payment of the balance when due will constitute cancellation of the booking and your deposit will be forfeit.

2. Cancellation or changes by you: it is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm in writing. If you cancel:
- more than 4 weeks before your arrival date you will be charged 50% of the total payment.
Any other payments made will be refunded.
- less than 4 weeks before your arrival date you will lose 100% of your payment, however
we will attempt to re-let your Bell Tent. If we are able to re-let for the whole period originally booked we will refund 50% of your payments. If we are unable to re-let your Bell Tent we will not return any monies paid.

3. Cancellation or Changes by us: Once we have issued you with a confirmation, we will do our very best not to make any changes or cancellation to your booking. Sometimes changes do occur before or after bookings have been confirmed and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so. In the unforeseen event of us having to cancel your booking, we will refund the full amount of money that has been paid by you.

Your safety

We trust that you appreciate we can take no responsibility for the weather conditions at the time of your visit. We recommend that you come prepared with suitable clothing and footwear, so that you can enjoy the charm of the natural environment in all its diversity. Adults are responsible for ensuring their own safety and the safety of any children in their care.

Pets

Well behaved dogs are allowed, but there must be no sign of them having stayed when you leave your bell tent.

Smoking

No smoking is allowed inside the bell tents.

Cooking equipment

Please make yourself aware of the way in which to operate your provided equipment. We will not accept any responsibility for incorrectly used equipment, that has caused damage to any property due to your negligence.

Arrival and departure

From 11am.

General agreements.

1. You agree to look after the bell tent. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of your booking, and you agree to leave it clean and tidy. If you break these conditions we may make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused.

2. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or any third party, we may refuse to allow you access to the bell tents and property or ask you to leave before the end of the holiday. If this happens we will treat your booking as having been cancelled by you and you will not be entitled to any refund.

3. You are in a natural environment and as such you agree to respect all local flora and fauna. Any damage, wilful or negligent, will be taken seriously and may result in you and your party being requested to leave the campsite. In such cases we will treat your booking as having been cancelled by you and you will not be entitled to any refund.

4. You must allow us access to the bell tent at any reasonable time during your stay.

5. The number of people using the bell tent may not exceed the number agreed when booking.

Special requests

If you have special requests or needs, you are responsible for telling us at the time of booking. If you have a disability that may affect your stay with Magical Camping please tell us before we confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.

Travel insurance

We recommend insurance to cover cancellation, loss, damage or injury.

Your happiness and satisfaction!

It makes us happy if you enjoy your stay with us! If you have any problems during your stay, please let us know immediately so we can try and sort them out whilst there. If you have any complaints, please address them to -
Magical Camping, 2 Gooches Cottages, Mowles Road, Etling Green, Dereham, NR20 3HA

This contract will be governed by the laws of England & Wales.

The owners shall not be liable for any loss or damage to visitor’s property, however caused. We accept no liability for injury sustained to any party whilst staying within our bell tents.

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