Secret Cloud House Holidays

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

It is our aim to provide you with an unforgettable holiday experience, however, we must ask that you read and accept the following terms and conditions. All guests visiting Secret Cloud House Holidays must be aware of and comply with the terms and conditions stated herein. When you make a booking, you are entering into a legal contract with us.

1. Bookings
Where a deposit has been paid, full balance payment will be due six weeks prior to arrival or as soon as possible if booking within six weeks of arrival. If the remaining balance is not settled before the stated due date, you will forfeit your deposit and your booking will be cancelled.

When bookings are made within six weeks of the arrival date, we ask for the full amount to be paid as soon as possible in order to confirm your booking.

Payments can be made by bank transfer, cheque or we accept a full range of credit and debit cards over the phone. A 3% fee is added to credit card payments due to the charges placed on ourselves.

2. Cancellation

2.1 Cancellation by You
We understand that circumstances change and emergencies occur. If you have to cancel your holiday, please inform us immediately. We will do our best to re-let the accommodation. If we can re-let your holiday dates we will refund your balance payment. If it is not possible to re-let the accommodation, all monies which have been paid will be forfeited. We strongly recommend guests take out cancellation insurance.

2.2 Cancellation by us
Secret Cloud House Holidays reserve the right to cancel or make changes to a holiday at short notice if for unforeseeable circumstances we are unable to provide safe accommodation due to extreme conditions, ill health, fire, administration or any other extenuating circumstances. If we cancel your holiday your full payment will be returned. Secret Cloud House Holidays will not pay you compensation.

Secret Cloud House Holidays cannot accept any liability or responsibility for any loss, including amongst other things consequential loss caused by cancellation and you accept that you have no further claim against Secret Cloud House Holidays. Secret Cloud House Holidays also reserve the right to alter site locations at short notice if necessary, guests will however be informed of any major changes to their booking before arrival.

3. Arrival and departure
In order to prepare the accommodation, we ask that you arrive after 3pm and leave by 10.00am on your departure date. Occasionally extensions to departure time can be accommodated by prior arrangement.
Guests have the right to occupy the property for the paid for holiday period only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988).

4. Breakages and damages
Please take care of our property. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents.
Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for repair or making good if the damage or breakage is significant.

We reserve the right to charge for excessive cleaning where accommodation has been left in an unacceptable condition.

Guests will be held responsible for any fire, damage or alteration to the structure caused by negligence.

5. Your accommodation
The yurt allocated to you on confirmation of your booking is provisional and we reserve the right to alter this to an equally suitable yurt on arrival if necessary.

6. Liability
Visitors are asked to take care at all times while on our property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended. Please be aware this is a working farm and the Countryside Code should be adhered to at all times whilst on the property.

Bring appropriate footwear, we recommend wellies or hiking boots. Secret Cloud House Holidays accept no liability for accident, loss of property or personal injury incurred on site. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.

7. Guest conduct
Guests undertake to behave in a proper, appropriate and legal manner with due respect to the owner, the property, other guests and their property. If any guest behaves inappropriately or improperly (of which Secret Cloud House Holidays will be the final judge of on their property), or illegally, Secret Cloud House Holidays reserves the right to ask the guest and their party to leave the site before the end of the holiday. Any refund will be at the discretion of the owner.

8. No smoking policy
Secret Cloud House Holidays operates a strict no smoking policy inside any of our yurts. Anyone smoking on the site is responsible for disposing of their cigarette butts in a bin and not littering the farm.

9. Fire policy
Camp fires are permitted only in marked areas.

10. Complaints
In the event that you have any complaint about your stay, please notify Secret Cloud House Holidays as soon as possible and they will use all reasonable endeavors to resolve the issue.

11. Authority to sign
The person who accepts these terms and conditions certifies that:
a) He or she is authorized to agree booking conditions on behalf of all persons in the party.
b) The signatory is over 18 years of age
c) They agree to take responsibility for the party occupying the accommodation

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