The Willows

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

No Commercial vehicles permitted on site.
General
1. References to ‘we’ and ‘our’ are to The Willows.
2. All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
3. If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.
Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
4. English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
5. If you are more than one person, each of you has joint and several obligations under these terms.
6. If any of these terms are unenforceable as drafted:
it will not affect the enforceability of any other of these terms; and
if it would be enforceable if amended, it will be treated as so amended.
7. Irrespective of any other term or statement we do not exclude our liability (if any) to you for personal injury or death resulting from our negligence.
8. The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act.


The Site

9. The term “unit” also means caravan, tent or motor caravan.
10. You will accept whatever position on the site that may be assigned to you.
11. The type and design of unit must first be approved by us or our duly authorised representative.
12. If we need to carry out any site re-organisation or repairs to any services supplying any unit, we have the right to move your unit to an alternative position.
13. You must pitch as directed by us and not encroach upon any other pitches. Please consider fire risks, safety and access when pitching.
14. If you pitch outside the boundaries of your pitch or your unit is judged, by us, to pose a risk to the safety and comfort of others you will be asked to move.
15. We reserve the right to enter your unit under special circumstances or in emergencies.
16. All children must be properly supervised by parents or guardians throughout the holiday. Children remain the responsibility of their parents or guardians at all times.
17. You will not erect any tent on the site, without our prior consent.
18. Dogs listed in the Dangerous Dog Act 1991 are not allowed on site.
19. You will not bring any dog, cat or pet animal on the site unless it is kept under control. All pets must be under the control of an adult at all times and must also wear a collar with identification tag. All waste is to be picked up and suitably disposed of accordingly.
20. You will not leave your pet unattended on site at any time. If we think your pet is causing a nuisance or damage you will be required to remove it.
21. The unit will not be used for sleeping more persons than the number of berths indicated by the manufacturer.
22. The sale of any unit on site shall not be permitted without the prior written consent from us.
23. Residential and sub letting use is not permitted under any circumstances.
24. All refuse and litter is to be deposited in the appropriate refuse bins provided. The site surrounding your unit is to be kept and left in a clean and tidy condition.
25. You are responsible for the conduct of your guests. You will not cause a nuisance, inconvenience or disturbance to other occupiers.
26. If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave. In these circumstances no refund will be given.
27. Any improper behaviour or damage caused to property will be reported to the necessary authorities.
28. You will not permit or suffer anything to be done which would endanger any policies of insurance which we have in place.
29. You must advise us as soon as reasonably practicable of any damage to the site or unit.
30. Open fires and ground level barbecues are not permitted. Bricks for barbecues to prevent grass damage are available for you to borrow.
31. The use of generators is not permitted on site.
32. Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into trees.
33. Ball games are to be kept to the dedicated area, and in the interest of safety, cycling, skateboarding, and scooters etc are not permitted on site.
34. Refunds can only be made if the pitch is cancelled 5 days prior to date of arrival.


Access and Vehicles on site

35. On site the speed limit is 5mph. Please drive SLOWLY.
36. You will comply with all speed limits and parking and other traffic regulations.
37. Vehicles brought on site are entirely at your own risk. We are not responsible for loss or damage except where this is caused by our own negligence.
38. Your vehicle and unit are parked entirely at your risk and we have no liability whatsoever in respect of any damage caused by or to the unit.
39. We have no liability to you in respect of damage or loss of property left with vehicles or units. Items are left in vehicles and units are entirely at your risk.
40. No Commercial vehicles will be allowed on site.
41. Drivers must hold a valid licence and have tax and MOT as appropriate.
42. In the event of a breach of these terms and conditions we shall be entitled to give immediate notice to remove you from the site. If you have a unit you will be asked to remove this also.
43. If you fail to remove the unit when requested we shall give you four weeks notice to remove the unit. If after the end of such period the unit is not removed we may sell the unit and reimburse ourselves for any expenses incurred or monies due from the proceeds of sale.

From time to time the Inn adjacent hosts live events, these can be busy with live music until late. Any such events will be posted here for your convenience.

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